Help and contacts

Have a question about your hotel booking? Regarding payment or how to use the website? You'll probably find your answer in our list of frequently asked questions. If not, please contact the Mercure team!

Contact form

The Mercure team is available to answer any questions you may have. Depending on the type of question, you can find the corresponding information or contact the Mercure team in different ways:

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Europe

  • Austria 01 360 27 72 000
  • Belgium 02 643 5003 (FR)
    02 643 5001 (VL)
  • Denmark 800 185 95 (Toll free)
  • France 0825 88 33 33 (0,15 €/min)
  • Germany 069 95 307 592
  • Italy 199 129 999 (0,15 €/min)
  • Netherlands 020 654 57 27
  • Poland + 48 502 805 805 (Outside Poland)
    0 801 606 606 (Within Poland)
  • Portugal 21 318 00 49
  • Spain 902 464 747
  • Sweden 020 793 153 (Toll free)
  • Switzerland 022 567 53 10 (Toll free)
  • United Kingdom 0871 663 0627
    (calls cost 10p per minute plus network extras)

Middle East

  • United Arab Emirates 800 035 702 749 (Toll free)

North America

  • Canada/USA 1800 637 2873 (Toll free)

South America

  • Argentina 00800 222 222 67 (Toll free)
  • Brazil 0800 703 7000 (Outside São Paulo) (Toll free)
    5547 8001 (Within São Paulo)
  • Colombia 00 5 800 222 22267 (Toll free)
  • Mexico 01800 1110098 (Toll free)

Asia Australia Pacific

  • Australia 1300 656 565 (Toll free)
  • China 4 008 182 688 (local call cost)
  • Hong Kong 800 93 8768 (Toll free)
  • India 18 605 002 020
  • Indonesia +62 21 25533400 (Toll free)
  • Japan 00531 61 6353 (Toll free)
  • Malaysia 1800 80 25 78 (Toll free)
  • New Zealand 0 800 44 4422 (Toll free)
  • Philippines 1800 16 11 00 68 (Toll free)
  • Singapore 800 6161 367 (Toll free)
  • South Korea 0079 86 11 12 88 (Toll free)
  • Taiwan 0080 186 3026 (Toll free)
  • Thailand 001 800 120 666 842 (Toll free)

Other countries

  • Other countries 001 800 221 4542 (English)
    00 33 (0) 1 46 62 44 40 (French)

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