Help

How can I get a copy of the Mercure hotel guide?

Our guides are available at all our hotels or simply by calling one of our reservations centers.

How can I find out if a hotel has rooms for non-smokers, or how to get to the hotel, etc.?

All the details for a hotel are given on the hotel's individual description page. If you have further questions concerning the hotel, please contact it directly.

I'd like to find out more about Accor hotels and to see some figures about the company.How can I obtain that information?

All the publicly available information about Accor hotels is contained in our individual hotel brand sites. To obtain more comprehensive information, please visit our corporate website.

How can I send you comments about your Internet site and tell you about problems I may have encountered?

We are constantly striving to improve our online services to better serve you. Please don't hesitate to send your comments by going to our "Contact" page.

Your opinion matters.

I'd like to send you my comments following a stay at one of your hotels. How can I do that?

Because your comments really do help us improve our services, Accor hotels are always pleased to hear any remarks that you may care to make. So please do not hesitate to go to our "Contact" page and share your experiences with us.

How can I obtain information about organizing meetings and conferences in your hotels or to make a group booking request?

Because every meeting is unique, and because we understand that your needs will be different if you are organizing a working meeting, a training seminar, motivational travel, a conference, a general assembly or group accommodation for your colleagues, we have developed special systems which can find the right hotel for your individual requirements. To find out more, please go to our "Meetings and Events" page, which can be accessed from our homepage.