Help and contacts
Have a question about your hotel booking? Regarding payment or how to use the website? You'll probably find your answer in our list of frequently asked questions. If not, please contact the Mercure team!
- Contact Mercure
- Booking and payment
- Le Club Accorhotels loyalty programme
- mercure.com
- The Mercure Hotels
Select your question
- Where can I find information about Le Club Accorhotels loyalty card?
- I have a loyalty card. Are points credited to my account when I make a booking online?
- Do I have to use my Le Club Accorhotels loyalty points before the end of the year?
- I'm responsible for organising events at my company, what are the benefits of booking an Accor hotel?
Where can I find information about Le Club Accorhotels loyalty card?
Go to the homepage of the Mercure hotels website for information about Le Club Accorhotels loyalty programme. This page provides information about the different programmes, free of charge and paying, as well as the corresponding benefits and special offers. You can also register online directly.
I have a loyalty card. Are points credited to my account when I make a booking online?
When you book online, your loyalty card still accumulates points. Present your card directly to hotel reception to receive full credit for each night you spend at the hotel. Currently, it is not possible to book free nights on the Mercure hotel website.
Do I have to use my Le Club Accorhotels loyalty points before the end of the year?
Le Club Accorhotels points are valid for a period of 12 months (365 consecutive days) following the date on which they were recorded. Validity is extended by another 365 days each time a member records a credit transaction on his/her account (not including adjustments).
I'm responsible for organising events at my company, what are the benefits of booking an Accor hotel?
As the person responsible for organising seminars and meetings at your company, you can benefit from an Le Club Accorhotels Meeting Planner loyalty card free of charge. You earn loyalty points every time you make a booking at the hotel.
