LAUNCH OF THE MERCURE QUALITY GUARANTEE
Mercure hotels: committed to ensuring your complete satisfaction
We created the Mercure Quality Guarantee to ensure the same high level of quality and service throughout our extensive network of over 750 hotels worldwide.
Mercure Quality Guarantee is based on 96 check points, from reservation to departure, all monitored independently for each hotel.
For any issue at any time, dial 2424 (direct line)
We find an immediate solution
We are constantly improving the quality of our service, with the help of 10 000 customers surveys every month
Mercure hotels commit to being available.
Should you have any issue, you can contact the quality host on duty at any time by dialling 2424, a dedicated number throughout the network.